For all support enquiries, it's always best to send us an email with a description of your problem.
If you'd like to call us for support, please use one of the phone numbers below but an email is always faster.
+44 1225 375001
We are closed for all UK bank holidays and advise that you email the relevant department if you need support of any kind.
If you are one of our clients, and you operate an on-going support service for your IT devices, website, emails or anything else, please contact us and we will work on your issue as quickly as we can. You will not be charged for our time if your current package covers all support related queries.
If you are not a technical support client of any kind, we can still help with your problems. Please simply send us an email, or give us a call and we will discuss a proposed price to resolve the problem (this includes clients who've had a website designed and have no monthly support plan in-place *this will be clear on your invoices).
Here are a few of the issues we resolve remotely for our customers on a day-to-day basis;
• Domains & DNS issues.
• Website bugs and WordPress update issues.
• Websites being hacked and/or infected (view our website support plans here).
• All Office 365 & IMAP email related issues.
• Windows 10 & Mac OS related problems.
• Windows server & NAS issues.
• Suspicious emails.
• and more.
Please ensure that you have our report support app installed before requesting our support - this will help speed up the resolution of your problem. See more information here.
If your issue requires us to visit you on-site or to collect a device, we will inform you accordingly and arrange a date. Please email our support desk as normal and they will advise as soon they can.
Most items we can resolve remotely for you, but here are a few items that will require a visit or collection;
• PC hardware issues.
• iPad & iPhone issues.
• PC viruses and malware.
• Device factory resets.
• Device checkups.
• Network related issues.
May be resolved remotely depending on your internet connection:
• Printer related issues.
• Backup and restores.