IT Support for Businesses & Residential

AD Hoc IT Support

If you’re a small business that only requires IT support now and again, our billed-per-hour ad hoc IT support is the perfect solution.

Support For Home Devices

We also offer support for residential customers who need assistance with their computers, printers, and tablets at home.

Unlimited IT Support

We offer unlimited IT support services for businesses that require regular support on a monthly basis.

Our unlimited IT support also includes regular device health checks, routine maintenance of your IT infrastructure, and more.

Our unlimited IT support packages are built bespoke. We tailor our packages to save you money while getting a five-star service.

Why Choose Us?

Simple pricing and a five star service.

Simple pricing & five star service.

Our IT support pricing is easy to understand and has no hidden costs. You’re informed of how and when you will be billed before we proceed with any work, ensuring complete peace of mind.

Our mindset at CreateTheWeb is that every problem must be resolved in a timely manner. We never leave a problem unresolved and address issues as quickly as possible.

Device Security

Industry leading device security software.

Industry leading security software.

We provide enhanced security for all devices using Bitdefender, one of the most trusted names in cybersecurity. This allows us to put strong security measures in place that help protect your business from threats before they become a problem.

Bitdefender allows us to protect your business, giving you peace of mind that your systems are secure. With these protections in place, your operations run smoothly without disruption, allowing you to focus on what matters most.

What We Can Do

IT Support services we provide.

We provide every IT support service you could ever need. Below, you can find a few of the common areas where we provide support and installation. We can also supply technology at a competitive rate.

Windows & MacOS

We can fix any problems on Windows and Mac computers via our remote support app in just a few minutes.

NAS & Servers

If your business uses a server or network-attached storage, we can look after them and actively monitor their health.

Networking & Installation

Our engineers can professionally install and configure hard-wired networking around your workspace for devices and cameras.

Security & Backup

We take all security measures seriously. We can also back up your NAS and computers remotely to us.

VoIP Telephones

If you’re fed up with expensive telephone bills and want something more advanced, we can set you up with a VoIP system.

Software Licensing

Licensing for software such as Microsoft 365, Business mailboxes, Adobe, and more. We then provide ongoing support.

On-site & Remote

Fixed over the phone, or we'll come to you.

We'll come to you directly.

We always try to resolve your problem over the phone and via a remote connection to your device before visiting you in person. This saves you money and usually gets your issue sorted faster.

That being said, if you need us to visit you on-site, we are more than happy to arrange a call-out to resolve the problem in person. We often serve Bristol, Bath, Leeds, London and much more.

Fast Response Times

We aim to respond to support tickets in under 5 minutes.

Get a response in under 5 minutes.

Due to the way we’re set up, we have the resources to attend to support tickets quickly, even when our offices are closed. We aim to reply to all support tickets in under 5 minutes.

The Simple Steps to Start

How To Get Started

Unsure how this will work? Getting started with us is really simple, and if you’re ever unsure about something, we’ll be here to help with anything you need.

Get In Touch

The first step to any project is to reach out to our team of marketing pros by clicking anywhere in this box.

Meeting & Proposal

We will then arrange a Zoom meeting, telephone call, or in-person meeting to discuss your project in more detail.

Project Starts

We get to work on your project. We are firm believers in communication, so we stay in touch with you at every stage.

Our Reviews

We've received 100%

reviews.

Check out our latest client reviews shared on Trustpilot. Our consistent five-star feedback reflects our high standards and the outstanding results our customers receive. Here is an idea of what it’s like to partner with CreateTheWeb.

Facts About Us

More information about us.

Here is why businesses repeatedly choose CreateTheWeb to solve their digital marketing problems. As a results-focused agency, we deliver on our promises. Read our core values below.

We're Always Flexible

Our flexibility means we always complete your project without compromising on quality or results. This means you always receive the quality you deserve, regardless of what you need.

Change Direction at Anytime

Within your contract, we include a clause that allows you to switch to another service if you wish to explore a different marketing channel for growth and the potential results it may bring.

Competitive Rates

We’re known for our competitive quotes. We never overcharge. In fact, we’re confident we’re more affordable than your current provider, delivering results-driven marketing at competitive rates.

The Best Customer Service

If our results and reviews don’t speak for themselves, our exceptional customer service will. We take our customer service seriously, so you receive attentive support to give you peace of mind.

Common Questions

Find answers to common questions.

Here are some common questions we receive when clients first reach out to us, covering everything you might want to know before getting started. If you can’t find the answer you’re looking for, give our team a call at any time.

How much does IT support cost?

The cost of IT support depends on what you need, whether you’re in a contract, and how many hours you require. We recommend reaching out to us for a quote if you’d like more information about pricing.

Can you come to me and provide support?

Yes, we can visit you and provide on-site IT support. The cost for this will depend on your contract and how far you are from one of our main offices (we have offices in the north and south of the UK).

How do I request support?

You can request our support either by emailing support@createtheweb.co.uk, sending us a WhatsApp message to +44 333 358 0039 or by giving our team a call on +44 333 358 0039.

Can you help with my PC at home?

Yes, we provide residential IT support for clients who need assistance at home, not just at work. Anyone can reach out to us and request our help once we’ve taken a few details from you.

Can you supply IT devices?

Yes, whatever you need, we can supply it at competitive rates. We even have a refurbished device service where you can get devices that have been refurbished at an extremely low cost compared to new.

How long will you take to fix my issue?

We aim to respond to your ticket in just a few minutes. The time it takes to resolve your issue depends on its nature and scale.

Can you monitor my systems in the background?

Yes, we offer remote monitoring so we can spot and fix problems before they cause disruption. It helps keep everything running smoothly day to day.

Do you support both Windows and Mac?

We do. Whether you’re using Windows, macOS, or a mix of both, we can provide full support across all your devices and systems.

IT Support

Tech Support