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Give our marketing experts a call today: +44 333 358 0039
Give our marketing experts a call: +44 333 358 0039
We’re flexible and offer different types of IT support. To save on costs, we provide unlimited support, and for smaller organisations, ad hoc IT support. We can even offer residential IT support for home devices.
If you’re a small business that only requires IT support now and again, our billed-per-hour ad hoc IT support is the perfect solution.
We also offer support for residential customers who need assistance with their computers, printers, and tablets at home.
We offer unlimited IT support services for businesses that require regular support on a monthly basis. Our unlimited IT support also includes regular device health checks, routine maintenance of your IT infrastructure, and much more.
Our unlimited IT support packages are built bespoke. We tailor our packages to save you money while getting a five-star service.
Our IT support pricing is easy to understand and has no hidden costs. You’re informed of how and when you will be billed before we proceed with any work, ensuring complete peace of mind.
Our mindset at CreateTheWeb is that every problem must be resolved in a timely manner. We never leave a problem unresolved and address issues as quickly as possible.
We provide enhanced security for all devices using Bitdefender, one of the most trusted names in cybersecurity. This allows us to put strong security measures in place that help protect your business from threats before they become a problem.
Bitdefender allows us to protect your business, giving you peace of mind that your systems are secure. With these protections in place, your operations run smoothly without disruption, allowing you to focus on what matters most.
We provide every IT support service you could ever need. Below, you can find a few of the common areas where we provide support and installation. We can also supply technology at a competitive rate.
We can fix any problems on Windows and Mac computers via our remote support app in just a few minutes.
If your business uses a server or network-attached storage, we can look after them and actively monitor their health.
Our engineers can professionally install and configure hard-wired networking around your workspace for devices and cameras.
We take all security measures seriously. We can also back up your NAS and computers remotely to us.
If you’re fed up with expensive telephone bills and want something more advanced, we can set you up with a VoIP system.
We can also provide support for printers, supply new devices, and much more.
We always try to resolve your problem over the phone and via a remote connection to your device before visiting you in person. This saves you money and usually gets your issue sorted faster.
That being said, if you need us to visit you on-site, we are more than happy to arrange a call-out to resolve the problem in person. Below you can find some common locations that we serve across the UK.
Due to the way we’re set up, we have the resources to attend to support tickets quickly, even when our offices are closed. We aim to reply to all support tickets in under 5 minutes.
We've received 100%
reviews.
Here are some of our latest client reviews, shared on TrustPilot. These genuine reviews highlight the experiences and feedback from people we’ve worked with, giving you an idea of what it’s like to partner with us.
Steve Crowe
YachtingPages
Achieved amazing email marketing results
Just wanted to thank you for the amazing response we have received from the recent email marketing campaigns. Before choosing to work with CreateTheWeb we ran our own marketing...
Daniel Bullen
Hope Park Workspaces
Excellent service with results!
After we opened our latest serviced offices in Salford, we wanted to create organic interest through SEO to get the building at maximum occupancy. After our first year with our pre...
Jess Edwards
Stephenson Executive Search
Recommend
Otis and the createtheweb team have been incredibly diligent in achieving our aims for our website SEO - keeping us updated every step of the way. We have been impressed by the res...
John Harris
Gym Flooring UK
We 100% Recommend This Company
Otis and Luke are amazing at what they do, they recently built our website for us, we couldn't be happier with the professionalism and quality that the lads at create the web provi...
Ben Sheppard
Boatswain Joinery
Great service from start to finish
I had an exceptional service from Otis and the team. They listened to my requirements and delivered an amazing website that exceeded my expectations. I couldn't have chosen a bette...
David Easterfield
Pinpoint Foot Measurement
An excellent PPC service!
We have been using CreateTheWeb to help drive our online campaign engaging the public with a new and revolutionary method for measuring children's feet. We realised early on that w...
Katie Malley
POD Shoes
Highly Recommended!
We were recommended Luke and Otis at Create the Web for our Google Shopping campaigns and we haven't looked back since. Nothing is too much trouble for them with them with sales in...
Jodie Hill
careermapTV
CreateTheWeb are amazing to work with
CreateTheWeb are amazing to work with! They always go above and beyond to ensure we get results and have grown our YouTube channel to over 100k subscribers in less than 12 months...
Isabel Bridle
Little Helium Heads
Spot on
Wow, super impressed with the service Otis and Luke have provided my business. They are amazing at what they do and I would never go elsewhere for my marketing and advertising need...
Phil Ingham
Land and Waterscapes
Brilliant company to work with
Otis and his team were recommended to us when we decided to have our website renewed. From start to finish they have been a pleasure to work with, their creativity and attention to...
Shaun Stevens
SMS Extinguishers
Cannot recommend enough!
Cannot recommend enough! Otis and the team were absolutely outstanding in every aspect. Very professional with a brilliant personal touch made every part of dealing with them a bre...
Louise Brooks-Bryant
Stylistic Steel
I made an enquiry
I made an enquiry, and within seconds I received notification that a ticket had been opened, and the team were working on it. I then received another email to say the ticket had b...
Here is some more information about CreateTheWeb and why our clients choose us over and over again. There’s no smoke and mirrors; we deliver what we promise and always stick to our core values.
We’ve always been good at being flexible. No task is as straightforward as it seems in marketing. We always focus on getting the project done, no matter what you need from us.
Within all of our contracts, we include a clause that allows you to change to any of our other services if you feel that you’d like to take another route, or if results will be better from something else.
We’re known for being extremely competitive with our quotes and rates. We never overcharge, and we can almost guarantee that we’ll be more affordable than your current provider.
If our reviews don’t speak for themselves, then the service you’ll receive will. Our customers are what keep the lights on, so we always take customer service seriously.
Here are some of the most common questions we receive when clients first reach out to us, covering everything you might want to know before getting started.
The cost of IT support depends on what you need, whether you’re in a contract, and how many hours you require. We recommend reaching out to us for a quote if you’d like more information about pricing. Click here to get a quote.
Yes, we can visit you and provide on-site IT support. The cost for this will depend on your contract and how far you are from one of our main offices (we have offices in the north and south of the UK).
You can request our support either by emailing support@createtheweb.co.uk, sending us a WhatsApp message to +44 333 358 0039 or by giving our team a call on +44 333 358 0039.
Yes, we provide residential IT support for clients who need assistance at home, not just at work. Anyone can reach out to us and request our help once we’ve taken a few details from you.
Yes, whatever you need, we can supply it at competitive rates. We even have a refurbished device service where you can get devices that have been refurbished at an extremely low cost compared to new.
We aim to respond to your ticket in just a few minutes. The time it takes to resolve your issue depends on its nature and scale.
Yes, we offer remote monitoring so we can spot and fix problems before they cause disruption. It helps keep everything running smoothly day to day.
We do. Whether you’re using Windows, macOS, or a mix of both, we can provide full support across all your devices and systems.
At this stage, we plan the project or campaign with you directly and learn more about your business & requirements.
We then get to work, using our planning as reference while completing the project to the highest standards.
We then give you the chance to review & suggest changes. This ensures the campaign or project is perfect.
This is the exciting part where we handle the deployment of the campaign, project, or service for your business.
Finally, we are dedicated to providing ongoing aftercare and monitoring to ensure consistent success.
At this stage, we plan the project or campaign with you directly and learn more about your business & requirements.
We then get to work, using our planning as reference while completing the project to the highest standards.
We then give you the chance to review & suggest changes. This ensures the campaign or project is perfect.
This is the exciting part where we handle the deployment of the campaign, project, or service for your business.
Finally, we are dedicated to providing ongoing aftercare and monitoring to ensure consistent success.
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