Our Support
The fastest way to make us aware of a problem is to open a support ticket via our simple form on this page.
Other Contact Methods
Operating Hours
Our support team operates between 9:00 – 17:00, Monday to Friday. We still attend to tickets out of hours; it just might take a little longer for our team to get to them.
Response Times
Your response time will be determined by your SLA (service level agreement). If you do not have an agreement with us, the default SLA is 24 hours, but we will respond as soon as we can.
UK Holidays
During UK holidays, we are only available to address issues that are deemed urgent.
Support Resources
For additional support, please refer to the following resources.
We understand that technical problems can be frustrating, but there’s often a simple and easy answer to your query. Below you can find various resources that might help you resolve your issue faster.
Remote Support
For us to remote connect, please download our remote support software below which is provided by Splashtop, a safe and well respected software.
Hosting Status
We would recommend visiting our status page to check if there are any on-going service issues with our hosting before opening a ticket.
Our Guides
Before opening a support ticket, we would recommend viewing our articles. This can often contain solutions to your problems.