15.1. Provider. — All of our web hosting and email hosting services are provided by 20i. When using our web hosting and email hosting services you are required to follow their Terms & Conditions found (here).
15.2. Provider suspensions. — CreateTheWeb cannot be held responsible if 20i suspends your hosting account.
15.3. Provider offline. — CreateTheWeb cannot be held responsible if 20i were to go offline or remove your web hosting and email hosting services.
15.4. Moving hosting company. — We give you access to all the tools you need (within your control panel) to be able to transfer your account yourself. You are free to move your account from our servers at no extra charge. We do not lock you in. This being said, if you require any input or support (of any kind) from CreateTheWeb, you will be required to pay for our time and services.
15.5. Backups and data loss. — CreateTheWeb cannot be held responsible for any data loss within your account. While we do take regular backups, you are responsible for the integrity, health and security of the data within your account.
15.6. Restoring backups. — We give you access to all the tools you need (within your control panel) to be able to restore backups yourself (through our timeline backup system). This being said, if you require any input or support (of any kind) from CreateTheWeb to restore your backups, you will be required to pay £150.00 per restore plus any additional time taken resolving problems if they are encountered when restoring your data.
15.7. Maximum upload/download size. — The maximum FTP and web browser upload/download size is 5GB, above which you’ll need to use another method to transfer larger files sizes. One way we’d recommend is to activate SSH on your account (£30.00 for 30 days) and then use a client like WinSCP to upload over SSH. There are no limits in this case.
15.8. Processing capacity. — Unless the Hosting Service package you order includes a virtual private server, you will only be allowed to use a maximum of 10% of 20i's server processing capacity when using our Hosting.
15.9. Deleting mailboxes. — Any mailboxes that have not been accessed for 100 clear days will be automatically deleted from our system.
15.10. CPU limitation. — We may allow your usage to exceed this CPU limitation, and we will speak to you about your hosting requirements if your usage has a detrimental effect on our other customers. Please note that this right is at our absolute discretion.
15.11. Acceptable Use Policy. — When using the Services, you must comply with 20i's Acceptable Use Policy (here). You may find certain elements of this policy within this page (simply for your convivence), but you are still required to follow the Acceptable Use Policy (here) clearly set out by 20i.
15.12. Hosting the download of video, audio or other files. — The Shared Hosting Services allow you ‘unlimited’ server space for normal routine “non-file-distribution” web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of two hundred and fifty (250) gigabytes per calendar month.
15.13. In your use of the Hosting Services (other than where you are using your own virtual private server), you may not:
15.14. Offsite backup. — You must not use the Hosting Services as an offsite backup facility. Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that are not web-visible without giving notice to you.
15.15. Visible through search engines. — All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, Bing, Yahoo and other large search engines.
15.16. MySQL Database size limit. — MySQL Databases are limited to 1024 megabytes in size, when they reach this size we will notify you.
15.17. Deleting your terminated account. — If you cancel your plan or do not pay an invoice, we will delete your account after 30 - 50 days.
15.18. Prohibited uses. — You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services:
15.19. Content standards. —
15.19.1 Material must:
15.19.2. Material must not:
15.20. Package and pricing changes. — We reserve the right to change the services, features, quotas and pricing of our hosting and domain services at any time with no prior notice.
15.21. Unlimited features. — We do not set limits on the disk space and bandwidth (data transfer) that we provide in plans that are marked "Unlimited". We want you to have the resources available to you to build a great online presence. Even though we want you to succeed, we need to ensure that we're providing all of our customers with optimum service. As such we do require all of our customers to utilise disk space and bandwidth related to normal operation of a personal or small business website.
15.22. Support for other hosts. — We cannot provide any kind of hosting support if your data is hosted with another company or entity.
15.23. Domain costs. — From the 1st of January 2022, all domains will be billed at £45.00 per year (unless you have a premium domain).
15.24. Mailbox quotas. — From the 1st of January 2022, all mailboxes will have a maximum size of 10 GB. You are able to purchase an additional 10 GB for £25 per year.
15.25. FTP accounts. — From the 1st of January 2022, you are limited to one FTP account per hosting account.
15.26. Our access. — CreateTheWeb and 20i will always have a root hosting account where they can access all of your website data and email data.
Again, when using any of our domain and hosting services you are required to follow and agree to 20i's Acceptable Use Policy (here) and Terms & Conditions found (here). We are resellers of their hosting services as we have carefully deemed them as the best solution for our customers, but you are required to follow their polices at all times when using our hosting services.