4. Payments, pricing and service costs.
4.1. Pricing of our services. — Costs for the services to be provided by CreateTheWeb are displayed on our website or within the quotation/proposal that the client receives through e-mail communication. Quotations are valid for a period of 30 days.
4.2. Deposits. — Some services require a payment in advance (deposit), which will be 50.00% of the total cost. The remaining charge of the quotation/proposal total is due upon fulfilment of the service or within 30 days if the client does not provided amendments or feedback.
4.3. When do we invoice for our services? — All services provided by CreateTheWeb require payment before our services commence unless agreed otherwise.
4.4. Late payments. — We are and will be as fair as we possibly can with our overdue accounts. If an invoice is outstanding (past the displayed due date on your invoice) for longer than 5 working days, termination of services may occur, you will receive 3 warnings before termination
4.5. Late payments fee. — If your invoice exceeds 30 days overdue, you will regrettably incur a +10% late fee (every 30 days) to cover the admin time taken to chase payment.
4.6. Additional costs. — If your project exceeds our original predicted costs and/or hours, we are authorised to issue additional proposals/quotations without prior notice. If the client is not happy with this, CreateTheWeb can discontinue any further work and is not obligated to provide a refund. This applies to circumstances where the client generates more hours of work for us than we originally predicted. *We are very fair with our pricing, but we have to be rightfully paid for our time spent on your project.
4.7. Credit and debit card payments. — We cannot offer credit card payments for invoices lower than £150.00. All other payments must be made by bank transfer unless agreed otherwise.
4.8. Bank account changes. — For internal purposes, we may change our bank account information. We will let you know if this happens. We will not allow delayed payments for this reason. If you make a payment to the wrong bank account, you may be subject to pay your balance again to our correct bank account.
4.9. New services. — If we launch new services with different pricing plans and options, you are not entitled to receive any money back for services you have purchased from us previously with new lower/different price points.
4.10. Monthly services price change. — We may change the price of any monthly services at any time with no prior notice. You must agree to our new prices to continue using our services.
4.11. Contact commitments. — If you have agreed to a proposal/quotation with a commitment period, you are required to pay every related invoice that's due within the period agreed.
4.12. Budget commission, costs and margins. — We are not obliged to disclose any information concerning the rate or value taken by us or the supplier of any of our services at any time to any individual or party.
4.13. Revisions of your total invoice after we have completed your services. — Up to 90 days after the completion of your service and/or project we reserve the right to issue additional invoices if we have evaluated that more time and funds have been invested into your project than we originally predicted.
4.14. Proposals and quotations are only estimates. — The original proposal that we provide you with before we start your service is only an estimate. We are entitled to issue further invoices/proposals at any time throughout your service if we believe that more budget is required to fulfil your service correctly.
4.15. Supplier information. — CreateTheWeb does not have to provide any information about the suppliers or partners that we use for any of our services.
4.16. Unsuccessful jobs and services. — If the job or service that you have paid for (or you are due to pay for) is unsuccessful, you are still required to pay for our time and services and no refund will be granted.
4.17. Cheque payments. — We do not accept any form of payment via cheque. If payment is made by cheque we will not be able to accept it under any terms.