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Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?

If you're trying to access the temporary URL (i.e. example-co-uk.staging.com) you may get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error.

This will be because the temporary URL can't load over SSL (via https://). To allow the temporary URL to resolve you'll need to ensure it loads over http://.

  • Check the WordPress site and home URL and make sure it's set to load over http://
  • Disable Force HTTPS in the control panel
  • Ensure you don't have the Really Simple SSL plugin active, you can disable it to prevent it forcing https://
  • Remove any redirects in the .htaccess file.

You may need to try an incognito browser tab after making any corrections to ensure https:// is not cached in your browser

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Contact our support team via email and we will be happy to help with any issues you are experincing.
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