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How do I setup my mailbox in Outlook?

We make use of 'autodiscover' technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password. This means that you shouldn't need to enter server information. Here is some more options about our setup options.

Automatic Setup

  • In Outlook, choose the File tab
  • Under 'Account Information', choose Add Account
  • On the Auto Account Setup page, enter your name, email address, and password, and then choose Next
  • Choose Finish

Manual Setup

If automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually. Use these settings:

Account type: IMAP

Incoming mail server:

Incoming server port (IMAP): 993

Use the following type of encrypted connection: SSL

Outgoing mail server:

Outgoing server port (SMTP): 465

Use the following type of encrypted connection: TLS

When setting up your account, please choose More Settings > Outgoing Server and check the box for 'My outgoing server (SMTP) requires authentication'.

If you experience any problems with the connection or receive a certificate warning, please disable SSL/TLS encryption and change the incoming server port to 143.

Need more support?

Contact our support team via email and we will be happy to help with any issues you are experincing.
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